Coronavirus (COVID-19) statement – updated 01 May 2020
Because of the Covid-19 pandemic Saddle Mountain Hostel has been closed since 15th March 2020. We took this decision initially as we felt that it was the socially responsible thing to do and since then both Scotland and the UK generally have been in a state of lockdown.
We do not know yet when we will be legally permitted to open the hostel again and when that time comes we will also take into consideration whether we believe that it is a responsible thing to do. We do fully intend to open again for business at the appropriate time.
Because these are extraordinary circumstances we have contacted, or are in the process of contacting, all guests with bookings to stay with us up to and including 30th June 2020. We are offering them the options either to rebook for an alternative date up to one year from their original arrival date or to cancel and receive a full refund, with no cancellation charges, provided that they tell us up to 3 days before their original arrival date. If changes are requested at fewer than 3 days’ notice our normal terms and conditions will apply. We are aware that not all travel companies or accommodation providers are making the same offer but we want to do right by our guests during what is a very stressful and unsettling time for all of us.
As the Coronavirus pandemic is now a known event all bookings made after 21st March 2020 are made at the guest’s own risk and will be subject to our normal cancellation terms and conditions.
As this is a rapidly evolving situation we will update this statement as and when necessary. If we choose to extend our rebooking/cancellation offer beyond the end of June 2020 then we will contact all affected guests. You can also keep in touch with us via social media for all our latest information.
Saddle Mountain Hostel will open for business again. It is our livelihood, and the outdoors and those who come to visit it are our passion. We hope to be able to welcome all of our regular guests and lots of new ones when we all come out the other end of this crisis.
In the meantime we hope that you and your loved ones stay safe and well.
Kind regards, Helen and Greg
