If we are unable to host you for any reason affecting our business we will refund any money you have paid to us (including the deposit). You are advised to have appropriate insurance in case you have to cancel your booking.

If you do have to cancel your booking the cancellation charges are explained below.

A deposit equal to the price of the first night’s stay is payable at the time of booking to confirm your reservation. The balance is payable on arrival. If you do have to cancel your booking the following cancellation charges apply:

• If the booking is cancelled 5 or more days before arrival then a charge equal to 20% of the cost of the stay will be made.
• If the booking is cancelled less than 5 days before arrival then a charge equal to the full booking amount will be made.
• In the event of a no show or booking reduction after the guest(s) have arrived, the full cost of the booking is charged.
• If a booking is reduced (fewer nights or rooms) rather than fully cancelled, the same cancellation charges apply to the nights or rooms cancelled. If the reduction is made 5 or more days before arrival, a charge equal to 20% of the cost of the nights/rooms cancelled will be made. If it is made less than 5 days before arrival, a charge equal to the full booking amount will be made.
• The debit or credit card that you used to make the booking will be used to collect any additional amount due.

You can book the whole hostel for the exclusive use of your group. Please call us on +44 1809 507240 or email us on info@saddlemountainhostel.scot to discuss your requirements.

A non-refundable deposit equal to 20% of the total price is payable at the time of booking to confirm your reservation. The balance is payable 8 weeks before your arrival date. Failure to make payment on time will be treated as a cancellation. If your arrival date is less than 8 weeks from the time of booking full payment is required. If you have to cancel your booking the following cancellation charges apply:

• More than 8 weeks before your arrival date – 20% of the total price
• Between 8 and 4 weeks before your arrival date – 50% of the total price
• Less than 4 weeks before your arrival date – 100% of the total price

Amendments to bookings are subject to the same cancellation policy.

A deposit equal to the price of the first night’s stay is payable at the time of booking to confirm your reservation. The balance is payable 3 days before your arrival date. If you have to cancel your booking the following cancellation charges apply:

• More than 10 days before the start of check-in on your arrival date – 25% of the total price. If this is less than the cost of your first night’s stay (the deposit already paid) we will refund you the difference.
• Between 10 and 3 days before the start of check-in on your arrival date – 50% of the total price. The debit or credit card that you used to make the booking will be used to collect any additional amount due.
• Less than 3 days before the start of check-in on your arrival date or you don’t show up – the full cost of your booking. The debit or credit card that you used to make the booking will be used to collect any additional amount due.

Amendments to bookings are subject to the same cancellation policy.